Return Policy

'No Question Asked Policy'.

Not happy with the item quality, size or delivery?

Ask for a return within a day of getting the item

1

Ask for Return

2

Pack the Item

3

Send the Package Free

4

We get the courier

100% Money Back

or New Item*

Return / New Item Rules

Problem              

o             Item is broken/not working

o             Different from what was said

o             Wrong item sent

o             Wrong colour

o             Wrong style

o             Wrong size

o             Wrong number

o             Parts/accessories missing            

Items which can be returned*

All Items except:

o             Bikes, Cars and Big Vehicles

All Items except:

o             Electronics

o             Kingmart Gift Voucher

o             Perfumes & smells

o             Costly jewellery

o             Food

o             Things that can be used up

o             Pet food

o             Bikes, Cars and Big Vehicles

o             Car care & fresheners

o             Items made for you

o             Inner wear & sleepwear

o             Handkerchiefs

o             Socks

o             Electronic smart watches

o             Books

o             Beauty & personal Care

o             Household things

o             Health, wellness & medicine

o             Baby Care

o             Nutrition & supplements

Terms & conditions

•             Electronic items: We need a paper from the brand/service centre saying that the item you got was not working. We will check the quality to see if the complaint is true before doing any refund/new item. Returns/new items will be done for only those items which are not working.

•             Items that you return should not be used, washed, changed or dirty. All original packing, labels, tags, papers, manuals, warranty cards, free things, accessories such as belts, locks, straps, etc. should be there. The courier will not take your item if these are not there.

•             Some items have the brand’s own rules about repair, exchange and returns. These rules will apply to the customer.

•             New items will depend on if the item is there or not.

•             Money back or new item will be done after we get the item back.

•             Vehicle Products (bikes, cars and big vehicles) cannot be cancelled or returned.

•             Kingmart Gift Vouchers cannot be returned or changed for cash.

•             Items sold as sets/combos cannot be exchanged or returned one by one.

•             Only new items are possible for CDs, DVDs and costly jewellery. Please return these items in safe packing.

Note:

•             If the new item is not there, we will give your money back.

•             Items with locks/passwords should be returned without locks/passwords.

100% Payment Protection

Not happy with what you bought? Having a problem with your item? Get 100% payment protection on what you buy. Read more about Trust pay

Money Back Ways

Payment way     Money back way options

Credit card/ Debit card/ Prepaid Payment Thing Credit card/ Debit card/ Prepaid Payment Thing /Kingmart wallet

Bank Account through net banking           Bank account through net banking/ Kingmart wallet

Cash on Delivery*            NEFT to Bank account

Gift card/ Gift voucher   Gift card/ Gift voucher        

* Some partners may let you pay with a credit/debit card when you get the item. Money back for such payments will be via NEFT transfer to your bank account or can be given to you

Important:

•             If you return an item which costs Rs 10,000 or less, we will give the money to your kingmart wallet

•             We may ask for information/documents to check who you are before giving the money back.

•             If the payment way has ended or is not valid, we will give you money in one of the ways mentioned above.